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At TM Services, we believe that therapy works best when clients feel informed, respected, and empowered. The following information outlines your rights as a client, our professional responsibilities, and how to raise concerns if needed.

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This information applies to all clinicians providing services through TM Services.

Professional Boundaries & Ethical Care

Therapy is a professional relationship governed by ethical and legal standards designed to protect clients.

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A dual relationship — including romantic, sexual, financial, or other relationships that could interfere with professional judgment or the quality of care — is never appropriate in a mental health treatment setting.

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Our clinicians are required to maintain clear professional boundaries at all times. If you ever have concerns about boundaries, ethical conduct, or the services you are receiving, you have the right to raise those concerns and to report them to the Utah Division of Professional Licensing.

Your Rights as a Client

Unless you are receiving services under a court order for temporary or involuntary commitment, you have the right to:

  • Ask questions and receive clear information about your care

  • Request additional information at any time

  • Seek a second opinion

  • Decline or discontinue treatment at any time

 

Participation in therapy is voluntary, and you are encouraged to advocate for your needs and preferences throughout the process.

Treatment Methods, Fees, and Course of Care

At the start of services, and as treatment progresses, you have the right to request information about:

  • The recommended method(s) of treatment

  • The reasoning behind the treatment approach

  • Techniques commonly used in therapy

  • The expected duration of treatment, when known

  • Fees, billing practices, and payment policies

 

Treatment plans may evolve over time based on your goals, preferences, and clinical needs. You are always welcome to ask questions or request clarification.

Confidentiality & Access to Records

Your privacy is important. Mental health records are protected by state and federal confidentiality laws.

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You may request information regarding who has access to your confidential records, which may include:

  • Evaluations or assessments

  • Diagnoses

  • Treatment plans and progress notes

  • Discharge summaries

  • Documentation of services, including in-person or telehealth sessions

  • Recordings or observations of services, when applicable

 

Access to records and information is handled in accordance with applicable laws and professional standards.

Information Available Upon Request

In accordance with Utah law, clients may request additional information at any time, including:

  • A provider’s qualifications and professional experience, including degrees, licenses, certifications, and required continuing education

  • Applicable professional and ethical standards, including definitions of unprofessional conduct or generally recognized ethical guidelines

  • Detailed information about treatment methods, duration, and fees

  • Information about individuals who have access to confidential client information

 

Requests may be made directly to your clinician or through the practice.

Questions or Concerns

We encourage open communication. If you have questions or concerns about your care, professional boundaries, or ethical standards, we encourage you to discuss them with your clinician whenever possible.

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If you wish to file a complaint or raise concerns outside of the practice, you may contact:

Utah Division of Professional Licensing (DOPL)
Website: https://dopl.utah.gov
Phone: (801) 530-6628

 

Information on how to file a complaint is available on the DOPL website.

A Note on Transparency

Our goal is to provide care that is ethical, transparent, and respectful. We welcome your questions and value your right to be informed and involved in your care.

Last updated 12/18/2025

​This page is not a substitute for individualized clinical discussion.

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